How do I find my UGG model number?

You can find the item/model number on your invoice. Example: If your invoice shows item 5825-CHE-06. enter 5825 for the item number. If you do not have your invoice, you can find the item/model number by locating the product page on our site and use the model number, located below the price.

Can I send my old UGGs and get new ones?

All items sent to UGG® which are past one year from date of purchase will be evaluated on a case-by-case basis. Please note that UGG® can offer an exchange or site credit but does not perform repairs. Items returned for defect evaluation will be processed in the order they are received.

How do I check my UGG security label?

Checking the Official Security Sticker

The reflective hologram style logo can be found on the outside of the shoebox or sewn into the products themselves. When checking UGG boots for sewn in security labels, you'll find them on the inside the left boot, shoe or slipper.

Does UGGs have a lifetime warranty?

UGG Limited Warranty

We stand behind our UGG footwear. UGG warrants that its footwear products will be free from material or workmanship defects for one year from the date of purchase by the original consumer purchaser.

Where is the order number on an UGG receipt?

If you have the paperwork enclosed in your package, the invoice number is located in the upper right corner. If you do not have the paperwork, please log into your account, select "order information, then order history" Enter your order number in the box labeled "Order/Invoice".

Sure way to verify real uggs

What is UGG code?

The UGG codon codes for the amino acid tryptophan, the UUU codon codes for the amino acid phenylalanine, and the codon AAG codon codes for the amino acid lysine.

Does UGG do exchanges without receipt?

Do I need to include a copy of the original purchase receipt to complete my return? At the current time, we do not require a receipt to process your return. We do however request that you complete the return form online, print it, and include it inside the package with your return to help us better assist you.

How do I bring my old UGGs back to life?

In a small bowl combine 1/2 cup of cold water and 1/2 a cup of distilled white vinegar. Dip a clean, damp cloth into the mixture and use it to gently scrub away any stains on your boots. “Gently” is the key word here. If you rub too vigorously you can remove the color from your boots.

How many years do UGGs last?

UGG Sizing & Determining The Correct Size For You

With adequate care and protection, our UGGs will last anywhere between five to twenty years with ease.

How much does it cost to repair UGGs?

UGG Classic Renew (Resole, shampoo, and binding replacement) for $80. UGG Classic Restore (Resole and shampoo) for $60. UGG Classic Refresh (Shampoo only) for $40.

Do all Uggs have security labels?

We use the latest security to help ensure authenticity. Every authentic UGG and I Heart UGG product comes with a security feature contained in a reflective security label sewn into the left shoe or boot and/or security sticker on the shoebox, allowing instant authentication of genuine UGG products.

How do you check the authenticity of a brand?

Is there a difference between UGG and Ugg Australia?

Despite the 'Ugg Australia' branding, Deckers' uggs and slippers aren't actually made here in Australia. Instead, they're made in China and exported to hundreds of countries worldwide. As opposed to Australian made and sheepskin products which we sell, along with other retailers around the country.

How do you save ruined Uggs?

Can I put my Uggs in the washer?

Use a delicate non-bio detergent and a cold delicates cycle. Allow them to air dry completely before wearing. Never try to dry UGGs in a tumble dryer.

Does UGG return old shoes?

Customers who purchased their UGG products through our website can bring their items to an UGG Concept or UGG Outlet Store to process an exchange or return.

Do you wear socks with UGGs?

UGG footwear is designed to be worn barefoot to maximize the cushioning and warmth of the sheepskin.

Is Koolaburra the same as UGG?

Who We Are. The newest member of the UGG brand family, Koolaburra by UGG is a lifestyle brand designed with the modern family in mind. Rooted in quality, comfort, and craftsmanship, Koolaburra delivers effortless lifestyle essentials for the whole family.

Can you use Dawn on UGGs?

General Cleaning

If you wish to wash your UGG's to give them a touchup you should always use just warm water and dish soap – and never scrub them hard as you will damage both the material and colouring.

Can UGGs get wet?

You can, but we don't recommend it. If water splashes on your boots they will be okay, but you should opt for waterproof shoes when it rains.

Can I refund an item without a receipt?

If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction. You'll need to show ID to return items without a receipt.

Can I legally return an item without a receipt?

If there's a problem with your item, you're entitled to a refund whether you bought it online or in store. You don't even need the receipt – you just need to be able to prove the purchase, so you could use a bank statement. This falls under the Consumer Rights Act 2015 and overrides the retailer's own returns policy.

Can I refund without a receipt boots?

No refunds! To be eligible for an exchange or store credit, the item(s) must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need the original receipt or proof of purchase.

What is the difference between UGG and Uggs?

By contrast, UGG is a registered trademark of the California-based company Deckers Outdoor Corporation in over 130 countries worldwide, including the U.S., the European Union, and China. Ugg boots (sometimes called uggs) in Australia and New Zealand are a unisex style of sheepskin boot.