How do you attract customers on a call?

To attract customers on a call, focus on being a helpful expert, not a pushy salesperson; actively listen to their needs, personalize the conversation with their name and relevant info, speak with a warm and confident tone (smile while talking), and clearly articulate the benefits of your solution, not just features, while always being respectful of their time and encouraging a natural dialogue.

How to attract customers on call?

Once you're prepared, use these tips to make an effective cold call:

1. Contact the right person. ...
2. Call at the appropriate time. ...
3. Keep them on the phone as long as possible. ...
4. Keep the conversation personable. ...
5. Talk about them. ...
6. Focus on your goal. ...
7. Use trigger events to elicit interest. ...
8. Ask open-ended questions.

What is the 10 5 3 rule in customer service?

The 10-5-3 rule in customer service is a simple, distance-based guideline for staff to acknowledge and engage with customers, ensuring they feel seen and welcomed: at 10 feet, make eye contact and nod; at 5 feet, smile warmly; and at 3 feet, offer a verbal greeting like "Hello" or "Good morning". This hospitality standard, often called the 10-5 rule, builds positive human connection, while some variations add a "3 feet" step for a verbal greeting or adapt it for contact centers, like 10 minutes to acknowledge, 5 to plan, and 3 to resolve. 

What is the 2 2 2 rule in sales?

What is the 2-2-2 outreach strategy? This simple yet powerful approach structures your follow-ups into three key touchpoints: 2 days, 2 weeks, and 2 months after a purchase. By following this framework, your team can create a seamless customer experience that keeps shoppers engaged and encourages them to return.

What is the first 30 seconds of a sales call?

Most salespeople fail by immediately talking about themselves. Instead, the goal is to make a positive connection. As noted by Sitkins, "A brilliant conversationalist is one who talks to you about yourself." In the first 30 seconds, say something encouraging or relevant to them.

SALES Techniques - How To Convince A Customer To Buy From You

What is the 3-3-3 rule in sales?

It's simple but powerful. With this rule, you: -Focus on just three key messages about your brand or product -Choose three core audience segments to target -Invest in three marketing channels where your audience spends time Why does this work so well? It forces you to simplify and clarify what matters most.

How to be a great cold caller?

During the cold call

1. Make a strong first impression when opening the cold call. ...
2. Have a strong introduction. ...
3. Lead the call. ...
4. Showcase your company's credibility. ...
5. Use the “Try me, don't have to buy me” approach. ...
6. Ask your prospect the right open-ended questions. ...
7. Learn how to handle common objections. ...
8. Show empathy.

What are the 5 F's in sales?

Great salespeople don't bulldoze through them—they guide customers with empathy, experience, and integrity. That's where the Five F's come in: Feel, Felt, Found, Follow-Up, and Fair. Mastering these helps you connect, earn trust, and close with confidence.

What is the 5 minute rule in sales?

The 5-Minute Rule is simple in principle and devastatingly effective in practice: Your team must make initial contact with an inbound lead within five minutes of them submitting a form. Not 30 minutes. Not an hour. Not the end of the day.

What is the best selling technique?

The best sales strategies focus on ** customer-centricity**, building genuine relationships, and providing value by solving specific problems, not just pushing products. Key approaches include consultative selling (acting as a trusted advisor), solution selling (tailoring solutions to pain points), and leveraging technology like CRM systems for follow-ups, while always researching prospects, offering clear benefits, and ensuring a smooth buying experience. A multi-channel approach to reach customers effectively and a strong alignment between sales and marketing are also crucial for modern success. 

What are the three F's in customer service?

What is the 3 F's method in customer service? The "Feel, Felt, Found" approach is believed to have originated in the sales industry, where it is used to connect with customers, build rapport, and overcome customer objections.

What is the Walmart 10 foot rule?

Walmart's 10-Foot Rule is a core customer service principle where associates must smile, make eye contact, and offer help whenever a customer comes within 10 feet, originating from founder Sam Walton to create a friendly, helpful environment, though its strict application can sometimes conflict with other duties like restocking or online order fulfillment. It's often paired with a "4-foot rule" for even closer interactions, emphasizing engagement and making customers feel valued.
 

What is the golden rule in customer service?

In spite of all the noise and hype involving customer service these days, it truly boils down to one simple, age-old truth, often referred to as the Golden Rule: "Treat others as you would want to be treated."

What to say at the start of a call?

Calling someone on the phone

Start with a greeting word, such as hi, hello, hey, good morning, or good evening. You can say the name of the person you are talking to if you're calling them directly. Next, identify yourself. Use a phrase such as This is [name] or It's [name].

How to convince a client on a call?

10 Tips on How to Convince a Customer in Call Centre

1. Gather Sound Knowledge About Your Offerings. ...
2. Analyse Your Strength and Weakness. ...
3. Practice a Lot. ...
4. Keep Notes While Calling Customers. ...
5. Transfer the Call. ...
6. Minimise the Waiting Period and Optimise the Whole Process. ...
7. Focus on Building Rapport. ...
8. Positive Attitude.

What is the best opening script for cold calling?

Hi, [Prospect's Name]. I'm [Your Name] from [Company Name]. I'm calling you because we do a great job at solving [problem]. Since [Prospect's Company Name] does [industry], I imagine you might be looking for a solution.

What is the 3 foot rule in sales?

Many businesspeople subscribe to the three‐foot rule when it comes to sales prospecting: Anyone who comes within three feet of them is worth talking to about their product, service, or business. When you get comfortable with what you're selling and with talking to people about it, apply this strategy.

How many calls should a salesperson make a day?

So, how many sales calls per day do you need to nail it? Remember the magic number: 60. Aim for approximately three hours of talk time to maximize your success. But don't just play the numbers game; quality beats quantity every time.

What are the 5 W's in sales?

The 5 W's of Asking Open-Ended Questions in Sales

Open-ended questions for sales often begin with the five Ws: who, what, where, when, why. These five, along with one “H” – how – are basic interrogative or question words used by journalists, law enforcement, researchers, and others to gather information.

What are the 3 C's in sales?

Connecting, convincing and collaborating with customers provides structure to your sales process to help ensure an actual sale. This approach involves understanding and addressing customer needs, demonstrating the value of your offer and fostering collaborative relationships to secure customer loyalty and referrals.

How to be ruthless in sales?

In order to be truly successful in Sales, you have to turn down your happy ears and make sure you are (a) asking the correct, and often tough questions, and (b) always closing on something every step of the way. It may feel awkward or pushy, but it's simply good sales hygiene. Get into this habit.

How to master sales calls?

13 tips for making a successful sales call

1. Record and review your call. ...
2. Start with a friendly greeting — but not too friendly. ...
3. Make sure nothing has changed since the last communication. ...
4. Set call agenda and expectations. ...
5. Reiterate pain points. ...
6. Talk about product value, not features. ...
7. Reference your unique differentiator.

What are the biggest cold calling mistakes?

Avoid These 6 Common Mistakes When Cold Calling

1. Giving up too soon. ...
2. Pitching too early. ...
3. Over-relying on the script. ...
4. Mistaking politeness as real interest. ...
5. Letting objections scare you. ...
6. Talking more than listening.

How to nail the first 30 seconds of a cold call?

How to Nail The First 30 Seconds of a Cold Call

1. Mine case studies for a 'crispy' or specific customer quotes about what sucked before switching. ...
2. Create a list of titles similar to the case study. ...
3. Ask for permission. ...
4. Make sure you're talking to the right person. ...
5. Normalize the enemy using the voice of the customer.