How to pass the dispatcher test?

To pass a dispatcher test (like CritiCall or POST), focus on practicing core skills: fast, accurate typing (35+ WPM), data entry, map reading (N, S, E, W), multitasking, and following complex rules under pressure for logical problem-solving. Use online practice tests and guides, study reasoning/memory exercises, and ensure a quiet environment to build speed and accuracy in verbal, memory, and perceptual tasks.


How hard is it to pass the 911 dispatcher test?

Yes, the 911 dispatcher test (like the CritiCall) is challenging because it simulates high-pressure, fast-paced emergency scenarios, testing your multitasking, memory, data entry, and decision-making under strict time limits, often overwhelming new applicants, but it's manageable with practice on core skills like typing and multitasking. The test is intentionally designed to push your limits to gauge real-world aptitude, so feeling like you failed or did poorly is common, even if you pass. 

How to pass a dispatcher exam?

The best way to study for the Dispatcher test is by practicing the same question types you'll face on the real test together with the same tight time limits. This will ensure you know how to work fast while making as few mistakes as possible.


What does the dispatcher test consist of?

Test format

The test includes listening questions covering crisis management and non-emergency calls — questions for which the test taker must listen to brief recordings of scenarios similar to what dispatchers may hear on-the-job, and choose the best answer or group of answers.

What score do you need to pass the dispatcher test?

Once your payment is received for your testing fees, you will be emailed an Introductory Test Guide for the written examination. You must score at least 70% on the written examination to be considered "Passing" on this portion of the exam process.


CritiCall Test Prep: How to Ace the 2025 Test (+Examples)



How long does the dispatcher test take?

The CritiCall testing process will take, on average, between one and three hours to complete. Many people find that the test gives such a good, realistic job preview that—if they are not truly skilled enough for the job—they realize they simply are not cut out for this kind of work.

How many people fail the CritiCall test?

As can be seen in the table, when using the 60% assumption, more than 76% of the test takers whose composite percentile score is higher than 60 on the CritiCall test would likely be successful if hired, whereas only 35% of test takers whose percentile score is lower than 20 on the test would likely be successful.

What is the typing speed for dispatchers?

Many 911 operator positions require candidates to achieve approximately 40 - 45 words per minute on a typing test with very high accuracy. You can practice for your typing test for free.


Is the CritiCall test hard to pass?

Candidates above the 60th percentile have a 76% success rate, while those below the 20th succeed only 35%. Your score is a reliable indicator of on-the-job performance.

How hard is it to be a dispatcher?

Sometimes Dispatching is Hard

The job isn't physically demanding, but it can be emotionally and mentally taxing. Some days are worse than others. These are the reasons why specific training deals with some of the more distressing aspects of the job.

How to start dispatcher with no experience?

Step-by-Step: How to Become a Dispatcher Without Experience
  1. Learn the Industry Language and Flow. Start by understanding common freight terms like: ...
  2. Get Exposure to Real Scenarios. ...
  3. Get Familiar with Load Boards. ...
  4. Learn by Doing (Even If You're Not Hired Yet)


What type of dispatcher makes the most money?

High Paying Transportation Dispatcher Jobs
  • Chief Dispatcher. Salary range: $45,500 - $101,000. ...
  • Freight Dispatcher. Salary range: $42,500 - $73,500. ...
  • Dispatch Coordinator. Salary range: $37,500 - $69,000. ...
  • Radio Dispatcher. Salary range: $38,000 - $60,000. ...
  • Dispatch Associate. ...
  • Intermodal Dispatcher. ...
  • Truck Dispatcher. ...
  • Routing Clerk.


How many words per minute is good for a dispatcher?

Most 911 telecommunicators are required to type between 30 – 45 WPM without errors. You should know what you're getting into before applying for a job as a 911 dispatcher. Emergencies don't sleep and 911 telecommunicators work in shifts. You will be required to work midnights, weekends, and holidays.

How to study for dispatcher test?

The best way to study for the Dispatcher test is by practicing the same question types you'll face on the real test together with the same tight time limits. This will ensure you know how to work fast while making as few mistakes as possible.


What disqualifies you from being a 911 dispatcher?

there must be no indications of instability in their employment history; including excessive tardiness or absenteeism, inefficiency, failure to follow directions, policies, procedures, rules, and regulations, poor working relationships, or negligent work habits.

Why do 911 dispatchers quit?

911 Dispatchers Quit Due to Poor Working Conditions. The real emergency in our 911 centers isn't outdated technology. It's the 50% of new dispatchers who quit before completing training.

What are three cons to being a 911 dispatcher?

Since emergencies are unplanned events, you'll most likely work weekends and holidays. Additionally, the work is physically taxing, and dispatchers often experience back pain and eyestrain as a result of sitting and looking at computer screens for hours on end.


How long does a dispatcher test take?

The test administration takes approximately 3 hours.

What is the typing speed for CritiCall?

Typing: You will need to type quickly as this is a requirement for a dispatch job. The emergency force you are applying to will have its own minimum typing speed, but the rate can range from 15 to 50 words per minute. You should be able to type for about 5 minutes at 35 words per minute (minimum).

What does a dispatcher test consist of?

There are several different types of entry tests for dispatching, the most common being the criticall. Criticall is taken on a computer and measures typing speed, memory, decision making, multi tasking among other things. If you're watching a video it probably isn't criticall but something similar.


How can I pass a 40 WPM typing test?

To pass a 40 WPM typing test, focus on touch typing (no looking at the keyboard), maintain proper posture, prioritize accuracy over raw speed, and practice consistently using free online tools like Typing.com or Keybr, aiming for short daily sessions (10-15 mins) to build muscle memory for correct finger placement on the home row (ASDF JKL;). 

Is the 911 dispatcher test hard?

Yes, the 911 dispatcher test (like the CritiCall) is challenging because it simulates high-pressure, fast-paced emergency scenarios, testing your multitasking, memory, data entry, and decision-making under strict time limits, often overwhelming new applicants, but it's manageable with practice on core skills like typing and multitasking. The test is intentionally designed to push your limits to gauge real-world aptitude, so feeling like you failed or did poorly is common, even if you pass. 

How do I know if I passed CritiCall?

You know you passed the CritiCall test when the hiring agency contacts you with next steps (like an interview) or sends an official email/portal update, as passing usually means advancing in the hiring process, but the exact score (often 70-90%) and notification method depend on the specific agency, which sets its own rules. You won't always see your raw score, just whether you qualify to move forward. 


How do I pass a 911 dispatcher interview?

To prepare for a 911 dispatcher interview, research the agency, practice STAR method answers for high-stress scenarios (multitasking, difficult calls, communication), highlight relevant soft skills (calmness, empathy, critical thinking), and prepare questions about training/shifts, while dressing professionally and demonstrating excellent communication. Be ready to discuss technical familiarity (CAD, radio) and showcase your ability to learn quickly, as honesty and a positive attitude are key. 

Why is being a 911 dispatcher so hard?

911 Dispatchers are Busy

During a shift, a 911 dispatcher will answer many calls and be required to determine the nature of the emergency while keeping the caller calm, if necessary. The dispatcher will also need to choose the call's priority so that the most dire situations are attended to first.