What are the common problems in housekeeping?

10 Common Housekeeping Issues That Damage Hotel Profits
  • Low quality furnishings.
  • Broken lights.
  • Damp patches.
  • Hair in the bath or on the floor.
  • Rubbish under the bed.
  • Fingerprints on windows and mirrors.
  • Not enough toiletries (paper roll, shampoo, conditioner, soap, etc)
  • Dust.


What is the most challenging part of housekeeping?

Top Housekeeping Challenges and Strategy
  • Cleaning Different Types of Surfaces Effectively.
  • Having Inadequate Cleaning Supplies.
  • Cleaning Around Disorganization.
  • Not Having Clear Instructions.
  • Not Having a Quality Vacuum.
  • Cleaning Around Children and Pets.
  • Having a Home Pre-Cleaned.
  • Being Distracted by Chatty Residents.


What is primary mistake in housekeeping?

Forgetting to check for quality:

Thinning bed linens and sheets, towels with holes, a broken thermostat – all these things can make a guest change their opinion about your hotel. Poor quality items can make your hotel guests feel like you have a low quality hotel.


How can we solve housekeeping problems?

Target training and improve communication. Accurately schedule preventive and periodical cleaning tasks. Schedule inspections regularly and measure using a quality scale – resulting in tangible KPIs for all attendants. Provide room attendants sufficient time to clean each room properly – without rushing.

What are the signs of poor housekeeping?

Signs of poor housekeeping
  • Cluttered or poorly organized work spaces.
  • Untidy or dangerous storage of materials (e.g. dangerous stacking of materials or overcrowded shelves)
  • Dusty/dirty floors or work surfaces.
  • Storage of items no longer needed or used.
  • Blocked or cluttered aisles and exits.
  • Broken furniture and equipment.


Housekeeping Issues



What is the golden rule of housekeeping?

Clean from the top down

Don't fight gravity when you clean. You'll lose. Working from high to low almost always works better in cleaning situations. When you're cleaning the entire house, start on the top floor and work your way down to avoid tracking through rooms you have already cleaned.

What are the five rules of housekeeping?

The management concept of “5S” is promoted for good housekeeping practice in workplaces, which includes five complementary principles of “Organisation”, “Neatness”, “Cleanliness”, “Standisation” and “Discipline”. “5S” is a practically management tool for good housekeeping practice in workplaces.

What are the 3 important things in housekeeping?

3 Keys to excellent housekeeping
  • Room design. ...
  • Consistent attention to detail. ...
  • Staff motivation.


Do and don'ts in housekeeping?

Five Do's and Don'ts When Working as a Hotel Housekeeper
  • Do: Treat All Guests With Kindness. ...
  • Don't: Invite Friends and Family to the Property. ...
  • Do: Behave Like a Professional at All Times. ...
  • Don't: Permit Room Access to Anyone But the Registered Guest. ...
  • Do: Put in 100% Effort During Every Shift.


How can I improve my housekeeping?

15 Ways to Increase Housekeeping Efficiency
  1. Use and abuse of checklists.
  2. Don't use a random order on checklists.
  3. Adjust the tasks to the guest's needs.
  4. Integrate maintenance with property management.
  5. Still on property management: know the status of each room.
  6. Automatically deduct inventory.
  7. Simplify failure reporting.


How many rooms can a housekeeper clean per day?

The average hotel housekeeping worker is required to check and/or clean between 12 and 20 rooms in an eight-hour shift.


What are the 4 types of mistakes?

4 Types of Mistakes
  • Stretch Mistakes. What they are: Positive mistakes made by trying to do something that is beyond what we have previously been able to do successfully. ...
  • A-ha Moment Mistakes. ...
  • Sloppy Mistakes. ...
  • High-Stakes mistakes.


What are your weaknesses in housekeeping?

Sample Answer: My biggest weakness is that I am a perfectionist. I am always striving to do my best and sometimes this can be a weakness because I may spend too much time on a task. However, I am working on improving this by delegating tasks to others when I am unable to complete them myself.

Why is housekeeping so hard?

Housekeeping Is Physically Demanding

By the time their shift is over, a room attendant will have used every muscle in their body as they work to keep each room sparkling clean. On top of the physical pressures, housekeepers are also exposed to chemicals for much of their day.


What are the top 3 skills a housekeeper should have and why?

Important housekeeper skills include: Attention to detail. Time management. Ability to adapt to change. Initiative.

What are the 6 core of housekeeping?

Course Description:

It covers five core competencies, namely: 1) providing housekeeping services; 2) preparing rooms for guests; 3) cleaning premises; 4) providing valet/butler services; 5) laundry linen and guests clothes; and 6) deal with/handle intoxicated guests.

What are the 7 standards for housekeeping?

7S of Good Housekeeping is an expanded version of 5S of Good Housekeeping. 7S stands for sort, systematize, sweep, standardize, safety, self-discipline and sustain.


What is the most important thing in housekeeping?

Maintenance. The maintenance of buildings and equipment may be the most important element of good housekeeping. Maintenance involves keeping buildings, equipment and machinery in safe, efficient working order and in good repair. It includes maintaining sanitary facilities and regularly painting and cleaning walls.

What are the four guidelines in Good Housekeeping?

Practice good housekeeping in the workplace
  • Ensure all spills are immediately cleaned up. ...
  • Maintain clean light fixtures to improve lighting efficiency.
  • Keep aisles and stairways clear. ...
  • Regularly inspect, clean and repair all tools.


What makes a great housekeeper?

Housekeepers should be responsible and hardworking in putting their time, effort, and energy necessary to make the house thoroughly spotless. They should work obediently with great zeal and passion on what they do. A good housekeeper should always be reliable and dedicated enough to create an excellent job.


What are the qualities of a good housekeeper?

Here are 4 traits of a good housekeeper to get you moving in the right direction.
  • Time Management Skills. Being a good housekeeper is more than just stripping and changing linens, taking out trash, and vacuuming. ...
  • Work Diligently and Independently. ...
  • Attention to Detail. ...
  • Organized.


What are the 4 roles of housekeeping?

Housekeeper Responsibilities:

Keeping facilities and common areas clean and maintained. Vacuuming, sweeping, and mopping floors. Cleaning and stocking restrooms. Cleaning up spills with appropriate equipment.

What does 5S stand for in housekeeping?

5S Lean Housekeeping: Sort, Set, Shine, Standardise, Sustain.


What is the 72 hour rule in housekeeping?

Reservations must be cancelled seventy two (72 hours) hotel time, prior to your arrival date, in order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 72 hours before the arrival date, you will may be charged the full room charge plus taxes.

What are the 3 types of housekeeping?

What are the types of housekeeping services?
  • Cleaner or Maid. A cleaner or maid is a basic cleaning service. ...
  • Live in Housekeeper. A live in housekeeper is a very popular type of housekeeping services. ...
  • Live out Housekeeper. ...
  • House Manager/ Housekeeper. ...
  • Housekeeper Cleaning Companies.