What do you use 111 for?

Call 111 to speak to someone if you need to: discuss complex medical problems. discuss worries about a long-term condition. get end-of-life care, or report a death.

Can I ring 111 for advice?

If you can't decide if it's a real emergency and you're still worried, call 111 and ask us. We'll help you work out what to do.

Can you give 111 medicine?

If you need a repeat medication urgently and if your GP surgery is closed, this can be done via the NHS CPCS, which you can access via NHS 111.

Is 111 free?

Calls to the NHS 111 service are free from both landlines and mobile phones, so it won't cost you a penny. 6. Is the NHS 111 service available 24/7? Yes, NHS 111 is available 24 hours a day, 7 days a week, 365 days a year.

What happens if you don't answer a 111 call?

What if I miss the call? A nurse will try and call you up to 3 times. If they cannot contact you they will leave a message, but you will not be able to call them back.

NHS 111 An Inclusive Service

Is 111 fit for purpose?

NHS 111 is not fit for purpose and creates inappropriate work for GPs and A&E, says Dr Saqib Anwar. NHS 111 has failed and should be scrapped.

How do you get through 111?

Use NHS 111 online (111.nhs.uk) or call 111 if you think you need medical help right now. We can direct you to the best place to get help if you cannot contact your GP during the day, or when your GP is closed (out-of-hours). Depending on what you need, you might be advised to: call 999 or go to A&E in an emergency.

How many calls does 111 get?

Members of the public called the NHS 111 service 1.4 million times last month, an increase of 8% compared with the same time last year. 38,000 people received help via the phone line each day last month, contributing to the total of 16 million calls to 111 in the past twelve months.

How much does 111 cost?

111 - non-emergency medical advice

Calls to this number are always free from mobiles and landlines.

Are 111 calls anonymous?

You can remain anonymous if you feel uncomfortable giving your details. For patients' safety, all calls are recorded. Depending on your reason for calling, you will be put through to a Nurse Adviser, Health Information Adviser or a Dental Health Adviser.

Will 111 give me antibiotics?

You should check with your local pharmacist first to see if they are able to provide you with an emergency supply of your medication. If you need medication in an emergency when your usual GP surgery is closed and have run out, you can dial 111 to find an out-of-hours service to get an emergency prescription.

Can I use 111 for a baby?

during the day from Monday to Friday – it's best to call your GP surgery. evenings and weekends – call NHS 111. if your baby is under 6 months old it's hard for a doctor or nurse to assess them over the phone – you can go to an urgent care (walk-in) centre or, if you're very worried, take them to A&E.

What is a 111 referral?

Across the UK, 111 services are becoming the first point of contact for urgent care and are essential in ensuring that people are referred to the most appropriate service safely and efficiently.

What time should you call 111?

6pm until 8pm weekdays. 9am until midday on Saturdays and Sundays.

How long is the wait for 111 calls?

NHS England data shows it took an average of 82 seconds, or around one and a half minutes, for South East London 111 helpline operators to answer calls from people seeking medical help in September – 19 times longer than in April (four seconds).

When should I call 111 for back pain?

Phone 111 if:

loss of feeling/pins and needles between your inner thighs or genitals. numbness in or around your back passage or buttocks. altered feeling when using toilet paper to wipe yourself. increasing difficulty when you try to urinate.

Why can't I dial 111 from my mobile?

Why is that? If the Wi-Fi Calling feature is enabled on your mobile phone, it could be interfering with your location when trying to ring the 111 service. To ensure that we can determine your correct location, you will need to turn off Wi-Fi Calling before dialing.

What happens when I call 111?

Based on your answers, the health adviser will: send an ambulance for you if you need one. refer you to an urgent care service. refer you to another healthcare professional (such as a GP or dentist)

What is the difference between 111 and 999?

In a life-threatening emergency call 999. If you need medical help fast, but it's not an emergency, use NHS 111 Online first or call 111.

What does a 111 health advisor do?

As a member of the Integrated Urgent & Emergency Care team, 111 Health Advisors answer and take charge of all our incoming 111 calls. Utilising the NHS Pathways triage system, Health Advisors gain an initial assessment of both the patient and the situation in an efficient, reassuring manner.

Why would you get an urgent referral?

WHAT IS AN URGENT REFERRAL? Your GP has arranged for you to see a hospital doctor (specialist) within two weeks – a process also known as the two-week referral. This is to investigate your symptoms further. You may have some tests to find out what is wrong and if it could be cancer.

When should I ring 111 for my toddler?

Vomiting, particularly if your toddler is unable to hold down fluids or is repeatedly throwing up . An unexplained rash . A temperature of 38C or 100.4F or higher (fever) that lasts more than five days, or a fever that doesn't come down with paracetamol or ibuprofen . Six or more episodes of diarrhoea in 24 hours .

What temp should I call an ambulance?

Signs and symptoms

a persistently high temperature - above 37°C (98.6°F)

What will Er do for infant fever?

A baby less than 28 days old, who has a fever, will be admitted to the hospital for further observation and treatment. This is the standard of care at all hospitals. Antibiotics will be continued until all the culture results come back.

Can I use 111 for UTI?

Ask for an urgent GP appointment or get help from NHS 111 if: You think you, your child or someone you care for may have a urinary tract infection (UTI) and: a very high temperature, or feeling hot and shivery. a very low temperature below 36C.