What is customer service Golden Rule?

The Golden Rule of Customer Service is to treat customers as you would want to be treated, focusing on empathy, respect, and helpfulness to create positive interactions, solve problems effectively, and build loyalty, rather than just following a script. It's about showing kindness, understanding their feelings, listening actively, and going the extra mile to meet their needs, making every interaction count.

What are the golden rules of customer service?

Set the right expectations and never over-promise things. Build strong relationships with customers and make their voices heard. Give personalized responses, not robotic answers. Interact with customers through in-app messaging and offer contextual help.

What is the 10 5 3 rule in customer service?

The 10-5-3 rule in customer service is a simple, distance-based guideline for staff to acknowledge and engage with customers, ensuring they feel seen and welcomed: at 10 feet, make eye contact and nod; at 5 feet, smile warmly; and at 3 feet, offer a verbal greeting like "Hello" or "Good morning". This hospitality standard, often called the 10-5 rule, builds positive human connection, while some variations add a "3 feet" step for a verbal greeting or adapt it for contact centers, like 10 minutes to acknowledge, 5 to plan, and 3 to resolve. 

What are the 5 C's of customer service?

We'll dig into some specific challenges behind providing an excellent customer experience, and some advice on how to improve those practices. I call these the 5 “Cs” – Communication, Consistency, Collaboration, Company-Wide Adoption, and Efficiency (I realize this last one is cheating).

What is the number one rule of customer service?

Treat others how you'd want to be treated. Yes, it's the golden rule we all learned as children, but it's also the basic premise of great customer service.

The Golden Rule of Customer Service

What are the 7 C's of customer service?

The 7 Cs in the context of CRM are Context, Customization, Collaboration, Connection, Communication, Customer Service and Culture. They provide a holistic approach to managing and enhancing customer relationships.

What are the 4 R's of customer service?

By focusing on reliability, responsiveness, relationship, and results, client retention should be strong.

What are 7 qualities of good customer service?

Customer service best practices include listening to customers, responding quickly, showing empathy, providing clear and accurate information, personalizing interactions, following up to confirm resolution, equipping reps with the right tools, and using feedback to continually improve.

What are the 5 pillars of customer service?

What are the pillars of good customer service?

• Channel variety. Different customers have different preferences for reaching your company. ...
• A proactive customer service team. ...
• A focus on customer satisfaction. ...
• Usage of an internal and external knowledge base. ...
• Customer relationship management (CRM) tools.

What do the 5 P's mean?

What are the 5 P's of Marketing? The 5 P's of Marketing – Product, Price, Promotion, Place, and People – are key marketing elements used to position a business strategically.

What is the 80 20 rule for customer service?

80% of your support tickets come from 20% of your customers. The 80/20 rule applies in many different areas of business. Applying the 80/20 rule with your support team can increase your customer satisfaction, improve your CSAT and NPS scores, and virtually transform your customer support.

What are the 3 R's of customer service?

The Three Rs of customer service marketing are Relatable, Relevant, and Respectful and they are vital to the success of your ability to grow and scale your business.

What is the 50/50 rule in customer service?

The 50/50 rule means that you should devote half of your attention to results, and the other half to your client's experience. I love this idea because it translates in a very elegantly way that, while expertise matters, it is not enough to win the trust and loyalty of clients.

What is the full golden rule?

Two passages in the New Testament quote Jesus of Nazareth espousing the positive form of the Golden rule: "In everything do to others as you would have them do to you, for this is the Law and the Prophets." Do to others as you would have them do to you.

What is rule number 1 in customer service?

1. Listen to our customers & clients. It's our duty to understand what customers need and there's only one way to achieve that: by listening and understanding. Only then can we ensure they get what they are truly wanting.

What is the only golden rule?

It is a rule that aims to help people behave toward each other in a way that is morally good. The Golden Rule is often written as, ''treat others how you want to be treated'' or, ''do unto others as you would have them do unto you.

What are the 7 P's of customer service?

The 7Ps comprise Product, Price, Place, Promotion, People, Process, and Physical evidence.

What are the 4 C's of customer service?

A: The 4C Framework is a customer-centric marketing model that helps businesses create effective strategies by focusing on Customer, Cost, Convenience, and Communication. This framework shifts the focus from products to the customer experience, improving engagement and competitive advantage.

What are 6 key elements of service?

Six key elements of great customer experience.

• Reliability. Network and systems reliability is central to delivering an outstanding customer experience. ...
• Availability. Our customers expect to contact us on their terms, using email, chat, voice calls, messaging or portals. ...
• Simplicity. ...
• Adaptation. ...
• Anticipation. ...
• Accountability.

What are the top 3 skills of customer service?

11 customer service skills for success

• Empathy. Empathy is a critical interpersonal skill that involves understanding another person's emotions and perspective. ...
• Problem solving. ...
• Communication. ...
• Active listening. ...
• Product knowledge. ...
• Patience. ...
• Tenacity. ...
• Adaptability.

What are the 4 key principles of good customer service?

The four cornerstones of customer service are generally agreed to be Responsiveness/Timeliness, Knowledge/Competence, Empathy/Personalization, and Proactivity/Consistency, focusing on quick, knowledgeable, compassionate, and reliable interactions that anticipate needs across all channels to build trust and satisfaction. 

What are the top 3 strengths in customer service?

The three most important qualities of customer service are people-first attitude, problem-solving and personal/professional ethics. Join me in exploring them in this blog, along with insights on resolving associated challenges.

What are the A's of customer service?

By following the 5 A's of quality customer service, businesses can ensure that they are providing exceptional customer care and building strong customer relationships. Attention, Availability, Appreciation, Assurance, and Action are all essential elements of customer service that businesses should strive to provide.

What are the 4 A's of customer empathy?

The 4 A's of Customer Empathy are Awareness, Acknowledgment, Action, and Advocacy. Awareness: Involves actively listening and observing customers to understand their needs and emotions. Acknowledgment: This is about validating customers' feelings and concerns, showing empathy and understanding.

What do the 4 Ps stand for?

"4P" most commonly refers to the Four Ps of Marketing: Product, Price, Place, and Promotion, a foundational concept for business strategy. However, it can also mean four pence (4p) in British currency, or in specific contexts, refer to the 4Ps of Psychology (Predisposing, Precipitating, Perpetuating, Protecting factors) or the Philippine government's Pantawid Pamilyang Pilipino Program.