What should you not say in sales?

In sales, you should avoid words and phrases that sound weak, dishonest, or devalue your offering, like "I can't," "just checking in," "discount," or "honestly," as well as overly salesy terms such as "prospect" or "objection," which can alienate buyers. Instead, focus on value, problem-solving, and building trust by using confident, benefit-oriented language and showing genuine interest in the client's success.

What not to say in sales?

“Maybe/Perhaps/Possibly/Probably” or “I don't know…” Words like these can make an agent look unknowledgeable or unprepared. However, if you follow up these words with an action plan, you assure clients that you will do everything to help them.

What are the 5 F's in sales?

Great salespeople don't bulldoze through them—they guide customers with empathy, experience, and integrity. That's where the Five F's come in: Feel, Felt, Found, Follow-Up, and Fair. Mastering these helps you connect, earn trust, and close with confidence.

What is the 3 3 3 rule in sales?

The 3-3-3 Rule is simple, strategic, and effective. By focusing on three key components—content types, distribution channels, and audience engagement stages—you can create a marketing plan that resonates with your target market at every stage of their journey.

What are trigger words in sales?

A trigger word is any word or phrase that prompts someone to take action. Trigger words when used during sales compel your listener to make a purchase decision or agree to a further discussion.

27 Words To Avoid In Sales

What are the 4 C's in sales?

The 4Cs are customer, cost, convenience and communication. By learning to use the 4Cs model, you'll have the chance to think about your product from a new perspective (the customer's) and that could be very good for business.

What are the 7 P's of sales?

The 7Ps of marketing are product, price, place, promotion, people, process and physical evidence. These seven elements provide a framework for planning and evaluating marketing strategies, and help ensure alignment between marketing strategies and customer expectations.

What are the 3 F's in sales?

How do you handle sales objections with the 3 F's method? The 3 F's method – Feel, Felt, Found – involves empathizing with the customer (feel), sharing similar experiences of others (felt), and offering a positive outcome or solution (found).

What is the golden rule of sales?

And that's the golden rule. Don't just sell what your product is. Sell what it does for someone. Sell the outcome.

What are 5 sales techniques?

Which sales methods should I use?

• SPIN selling. SPIN selling is about asking the right questions. ...
• SNAP selling. Before modern buyers make a purchase decision, they're overloaded with information urging them to buy solution X or Y. ...
• Challenger Sale. ...
• Sandler Sale method. ...
• Consultative or solution selling.

How to be ruthless in sales?

In order to be truly successful in Sales, you have to turn down your happy ears and make sure you are (a) asking the correct, and often tough questions, and (b) always closing on something every step of the way. It may feel awkward or pushy, but it's simply good sales hygiene. Get into this habit.

What are the 7 keys of selling?

There are seven common steps to the selling process: prospecting, preparation, approach, presentation, handling objections, closing and follow-up. The first three steps of the selling process involve research into prospects' wants and needs, with your presentation midway through the selling process.

What are some rejection words in sales?

Here are the top 10 rejection words in sales.

• No prospect in using the word 'prospects'
• No 'I', but 'you'
• No 'Problem'
• Hope, Think, Guess...
• No 'objections'
• Avoid the word 'guarantee'
• Don't use 'cost'
• No 'advice' please!

What are some red flags when selling?

Over-Reliance on a Key Customer or Individual

The same goes for key-person risk. If the business is overly reliant on a founder's relationships, technical know-how, or leadership, buyers worry about what happens post-close.

What is the trick to sales?

One of the best sales tips is to prepare in advance for all meetings with all the information you may need to give your prospects to turn them into customers. This includes knowing as much about them and their situation as possible. As the saying goes, “Show them you know them.”

What is the #1 rule of sales?

If you asked 100 sales professionals to name the #1 sales rule, you'd get plenty of great answers: build relationships, listen more than you speak, always follow up. But one rule consistently rises to the top — and it's surprisingly simple: Don't make your customers wait to pay. Yes, that's it.

What is the 80/20 rule for sales?

The 80/20 Rule in sales, or the Pareto Principle, suggests that roughly 80% of your results come from just 20% of your efforts, clients, or activities. Salespeople use it to focus on high-impact areas, like identifying the 20% of customers who generate 80% of revenue, the 20% of products that drive most sales, or the 20% of prospecting activities that yield most deals, enabling better resource allocation and increased efficiency. It also applies to communication, where reps should listen 80% of the time and talk 20% to truly understand customer needs.
 

What is the golden silence in sales?

In practice, it's quite simple: after you ask a question, wait at least four seconds for the answer (or more, depending on the situation). It's “golden” because—as the company puts it—a well-placed silence will “significantly improve the quality and the quantity of the information the salesperson receives.”

What are the top 4 sales objections?

The top types of sales objections are lack of budget, lack of authority, lack of need, and no time to talk. These are sales rejection words you'll hear over and over, so be sure to be prepared to respond appropriately.

What are the 5 C's sales people?

Becoming a sales savant

Professionals can achieve remarkable success by mastering the five essential C's of sales (customer-centricity, communication, closing, consistency, and continuous learning).

What is the 3 2 1 sales method?

You'll be in a much better place to drive revenue and increase engagement if you implement our recommended 3-2-1 Rule: Plan: Three Months Out. Sell: Two Months Out. Promote: One Month Out.

What are the 4Ps of good sales?

For example, the 4 Ps — product, price, place, and promotion — focus on the core aspects of marketing strategy.

What are the 7 O's of marketing?

The 7 O's are Occupants, Objects, Objectives, Organizations, Operations, Occasions, and Outlets.

What are the different sales theories?

“AIDAS” theory and “Right set of circumstances” theory is seller oriented. “Buying-formula” theory is buyer oriented and “Behavioural equation” theory emphasizes the buyer's decision process but also takes the sales person's influence process into account.