Where is my money from Zelle?

The money will move directly into your bank account associated with your profile, typically within minutes¹. If you have not yet enrolled your Zelle® profile, follow these simple steps: Click on the link provided in the payment notification. Select your bank or credit union.

Why is my Zelle money not showing up?

Money sent with Zelle® is typically available to an enrolled recipient within minutes¹. If it has been more than three days, we recommend confirming that you have fully enrolled your Zelle® profile, and that you entered the correct email address or U.S. mobile number and provided this to the sender.

Why does Zelle take 3 days?

After enrollment, it may take between 1 and 3 business days for your recipient to receive their first payment. This is a security feature of Zelle designed to protect you when you're sending or receiving money with Zelle.

What happens if Zelle doesn't go through?

When a payment is sent with Zelle® to an email address or mobile phone number, the recipient will have 14 calendar days to accept the payment. If the payment is not accepted in time, it will be canceled and the full payment amount will be returned to your account.

Why is my Zelle payment on hold?

Note that once you initiate your payment, money will be deducted from your available balance and placed on hold until the recipient enrolls. If your recipient does not enroll within 14 days of when the money is sent, the money is released back to your account, and the transaction is cancelled.

Why have I not received money from Zelle?

How long does Zelle hold money?

If your recipient does not enroll with Zelle^® within 14 days, the money will be returned back to your account. Once your recipient enrolls with Zelle^®, this and all future payments to them are typically delivered in minutes. In some cases, we may need to delay or block a payment for your protection.

Do Zelle payments delay?

Typically, funds are sent within minutes. However, they can take one to two (1-2) business days for the payment to process.

How long does Zelle take to hit your account?

Money sent with Zelle is typically available to an enrolled recipient within minutes¹. If you send money to someone who isn't enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient's account, typically within minutes¹.

Why does Zelle take so long to clear?

If the money isn't received right away, there's a couple things to consider: If the recipient isn't enrolled with Zelle®, they'll receive a notification prompting them to do so. Once they're enrolled, it may take up to three business days for the funds to be deposited.

Why does Zelle take 2 days to send money?

Money sent with Zelle is typically available to the recipient within minutes. However, if the recipient is not registered with Zelle at the time of the transfer, it may take one to three business days for the recipient to have access to the funds, once they enroll.

How do I cancel a hold on Zelle?

You can go to your activity page within the Zelle® experience, either within your mobile banking app or the Zelle® app, choose the payment you want to cancel, and then select “Cancel This Payment.”

How do I fix pending Zelle?

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number. If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message.

How do I know if my money is pending on Zelle?

Navigate to Zelle within Online Banking or the Mobile Banking App. Click the activity tab to view pending or past transactions.

How long does Zelle pending review take?

They periodically send payments through this manual review process to help protect the security of you and your users and mitigate fraud risk. While the payment is in the review, the transaction will remain in the “PENDING” state until the process is complete, which generally takes 1-2 business days.

How do I contact Zelle customer service?

If you aren't sure where you initially enrolled, contact Zelle® customer support at 844-428-8542 or get in touch through our support page at zellepay.com/support/contact.

Does Zelle refund money if scammed?

Zelle says on its website that you can typically get a refund for money lost in unauthorized transactions, but that you may not get a refund for losses from transactions you're tricked into authorizing (scams).