Which word would scare a retail customers the most?

The scariest words for retail customers often relate to commitment, negative quality, or high pressure, with "contract," "cancellation," "cheap," "obligation," or anything implying a trap or hidden fees being highly frightening, while words like "problem," "no," "maybe," and even seemingly positive ones like "discount" (suggesting inflated price) or "honestly" (implying past dishonesty) can also create distrust or anxiety, according to sales experts.

What are common rejection words in sales?

Here are the top 10 rejection words in sales.

• No prospect in using the word 'prospects'
• No 'I', but 'you'
• No 'Problem'
• Hope, Think, Guess...
• No 'objections'
• Avoid the word 'guarantee'
• Don't use 'cost'
• No 'advice' please!

What should you not say to customers?

“Calm down.”

Similarly with phrases like, “No need to get so worked up about it,” or “I don't understand why you're so frustrated.” These customer service phrases shut down the connection between you and the customer, and demonstrate to them that your brand doesn't care about how they feel.

What are the 5 F's in sales?

Great salespeople don't bulldoze through them—they guide customers with empathy, experience, and integrity. That's where the Five F's come in: Feel, Felt, Found, Follow-Up, and Fair. Mastering these helps you connect, earn trust, and close with confidence.

What is the 3-3-3 rule in sales?

It's simple but powerful. With this rule, you: -Focus on just three key messages about your brand or product -Choose three core audience segments to target -Invest in three marketing channels where your audience spends time Why does this work so well? It forces you to simplify and clarify what matters most.

What Words or Phrases to Avoid In Your Sales Calls or Conversations

What are the top 4 sales objections?

The top types of sales objections are lack of budget, lack of authority, lack of need, and no time to talk. These are sales rejection words you'll hear over and over, so be sure to be prepared to respond appropriately.

How to shut down rude customers?

7 Strategies to deal with rude customers

1. Take responsibility. It's a simple principle—when there's a mistake, own it. ...
2. Keep the conversation polite and professional. ...
3. Set boundaries. ...
4. Be empathetic and practice active listening. ...
5. Offer solutions, not excuses. ...
6. Know when to escalate or defer. ...
7. Know when to end the conversation.

What are the seven forbidden phrases of customer service?

15 Customer Service Phrases to Avoid and Why

• 1. “ I don't understand”
• 2. “ I can't help with that”
• “Can you remind me of your name and phone number?”
• 4. “ Please hold for a moment”
• 5. “ If you check our website…”
• 6. “ I don't know”
• 7. “ I'm sorry you feel that way”
• 8. “ You should have…”

What is the 10 5 3 rule in customer service?

The 10-5-3 rule in customer service is a simple, distance-based guideline for staff to acknowledge and engage with customers, ensuring they feel seen and welcomed: at 10 feet, make eye contact and nod; at 5 feet, smile warmly; and at 3 feet, offer a verbal greeting like "Hello" or "Good morning". This hospitality standard, often called the 10-5 rule, builds positive human connection, while some variations add a "3 feet" step for a verbal greeting or adapt it for contact centers, like 10 minutes to acknowledge, 5 to plan, and 3 to resolve. 

What is the most powerful word in selling?

Customers don't want to settle for something good; they want to be wowed! Use power words for sales such as 'amazing', 'remarkable', and 'wonderful' when you can deliver on the expectation. These emotional sell words create excitement and desire.

What's the #1 reason for failure in sales?

Never forget that the number one reason for failure in sales is an empty pipeline. The number one reason for an empty pipeline is the failure to prospect every day, every day, every day.

What are common trigger words?

Common trigger words, often used in marketing and copywriting, aim to evoke strong emotions or actions, like "Free," "Secret," "New," "Guaranteed," "Discover," "Limited," and emotional words such as "Amazing," "Shocking," "Instant," "Proven," or fear-based words like "Banned," "Forbidden," "Cover-up," while relationship triggers include phrases like "We need to talk," "I expected more," or dismissive language. These words create urgency, curiosity, desire, or address pain points to motivate engagement. 

What are 10 powerful words?

Effective

• Efficient.
• Impressive.
• Potent.
• Powerful.
• Persuasive.
• Convincing.
• Powerhouse.
• Flawless.

What words catch people's attention?

Attention-grabbing words create urgency, curiosity, or excitement, using strong verbs, emotional triggers, and benefit-driven language like "Free," "New," "Secret," "Discover," "Limited," "Now," "Amazing," "Unbelievable," and personal pronouns like "You" to make readers feel something or want to learn more, prompting action and engagement in marketing, headlines, and conversations. 

What are the three F's in customer service?

What is the 3 F's method in customer service? The "Feel, Felt, Found" approach is believed to have originated in the sales industry, where it is used to connect with customers, build rapport, and overcome customer objections.

What not to say to a customer?

13 things you should never, ever say to a client.

• “I don't know.” ...
• “I'm not sure.” ...
• “I can't.” ...
• “That's not my problem.” ...
• “You're wrong.” ...
• “Calm down.” ...
• The wrong name, pronoun, or form of address. ...
• “We're too busy for that.”

What are the magic words in customer service?

Use these 12 customer service phrases to improve almost all of your support interactions.

• “Happy to help!” ...
• “I understand how (blank) that must be.” ...
• “As much as I'd love to help ...” ...
• “Great question! ...
• "Nice to meet you!" ...
• “May I ask why that is?” ...
• “Thanks for bringing this to our attention!”

What is the best response to disrespect?

Here are 3 ways to respond to disrespect without losing your cool: #1: Say nothing for 10 seconds and let their words do the talking. #2: Calmly respond, “That's below my standard of respect.” #3: Stand your ground and show them you're not backing down.

How do I disarm a customer?

Try to understand that the customer isn't mad at you: They're frustrated with the product or service, and you're the person to vent to. Keep calm and speak with a composed voice: This can help disarm even the angriest of customers and increase the odds of de-escalating the situation.

What is the 10 to 10 rule in customer service?

The 10 to 10 rule in customer service is pretty straightforward: The first 10 seconds of a customer conversation set up the tone, and the last 10 seconds determine how customers feel about the entire experience. Think of it like the first and final scenes of a movie.

What are the 3 F's in sales?

The 3 F's method of objection handling stands for "to feel, felt, and found." This technique involves showing your prospect that you care about their concerns and that their pain is valid, sharing a story on how someone else felt the same way (a customer story, perhaps), and enlightening them on how your solution can ...

What is the 10 3 1 rule in sales?

The 10-3-1 rule in sales is a guideline suggesting that out of 10 qualified leads, you'll get 3 appointments/proposals, and 1 of those will close as a sale, emphasizing that high activity volume (10 leads) is needed to achieve a single conversion (1 sale). It's a way to manage expectations, showing that most efforts don't immediately close, and highlights persistence, as the rule originates from data in industries like insurance, helping reps understand the necessary prospecting to achieve results. 

What are some good rebuttals?

Rebuttals:

• “I understand, (name). ...
• “(name), I completely understand why you wouldn't be interested; you sound like you're quite busy today. ...
• “That's great to hear! ...
• “That's great – they're definitely a top-rated company in this space. ...
• “I understand where you're coming from, (name). ...
• “I'm glad you mentioned that, (name).